- Your Questions, Answered -
PATIENT INFO

Looking for New Patient Forms?

As a new patient, you will be required to complete our New Patient Forms. Please complete all pages and bring them with you to your initial visit along with your insurance card (if applicable) and driver's license or photo id.

What injuries do you treat?

We successfully manage and treat many a wide-range of conditions and sports related injuries. If you have questions about your condition, please contact us for a consultation. We can help you with your recovery or steer you in the right direction.

OUR OFFICE HOURS

The clinic is open Monday through Friday.  Our specific hours are posted on our website, www.potomacphysicalmedicine.com.  Our office closes Tuesday-Friday from 1:00pm to 2:00pm for lunch. Doctors are available by appointment.

What if I need to cancel an appointment?

We understand that circumstances occasionally arise that will change your plans.  You may cancel at no charge if you call at least 24 hrs before your appointment.  We assess a $ 50.00 no show fee for existing patients and a $ 75.00 fee for NEW PATIENT appointment no shows.

We require a deposit of $ 35.00 for NEW PATIENT appointments.  This holds your appointment slot and this amount is applied as a credit to your account going towards copayments, self pay or towards deductible payment.

Do I need a Referral?

Most patients do not need a referral to see us. Our physicians are a portal of entry physician. Occasionally some patients may require a referral from their primary care physician if we need to order special diagnostic testing.

Do you take my insurance?

Our physicians are credentialed by most major insurances. It is the patient’s responsibility to check if our doctors are covered by your specific insurance plan.   Claims denied by your insurance plan will be billed to you directly.  If a physician is out of network, we offer affordable self pay rates and payment plans.

We accept  most major insurance providers.  If you want to have your insurance coverage verified, you can email us with your name, date of birth, insurance company name, group or policy number and we will do our best to verify what the benefits are.  We also accept (HSA) Health Savings Accounts.

FEES, PAYMENTS & INSURANCE COVERAGE

Transparency with our treatment plan and financial obligations are of utmost importance to us. 

Our fees are based upon reasonable and customary charges.  Fees for an initial visit or a new problem are higher than a routine follow-up visit because more time is required to diagnose and treat a new problem than to continue treatment for an existing one. 

Potomac Physical Medicine bills for each modality at the time of service.  Treatment costs vary depending on the type of treatment deemed medically necessary. 

Your insurance policy is an agreement between you and your insurer, not between your insurer and this clinic.    Our clinic will call your insurer to verify your benefits; however, we are not responsible for your insurer’s final payment and benefit determinations.  Our office will do our best to verify any insurance benefits.  We strongly recommend that you verify your coverage as well and get the name of the person you speak with as well as a confirmation #.  This can be used for future reference should there be any discrepancy in explanation of benefits we receive form your insurance company.

 

What are your fees for patients without Insurance?

The first office consult, which includes a comprehensive intake, review of medical records, physical exam, and initial treatment plan, generally lasts 60 minutes and ranges from $150-$350.

Follow-up visits last 30 minutes and typically range from $65-$200. Ancillary services including spinal decompression, deep tissue laser therapy, Acupuncture services and nutritional counseling are distinct services and have additional fees. Lab work and nutritional supplements are not included in these fees. Massage and counseling services have varying fees. Payment is due on day of service. We accept cash, checks and Mastercard or Visa. We do not accept personal checks.

We can provide you with a detailed invoice that you can submit to your insurance company.  Our charges should apply towards your deductible and many patients are reimbursed directly from their insurance company once their deductible for the year has been met. 

Please note: It is the responsibility of the patient to understand his or her policy including; coverage, copay and deductible. 

WHAT TO EXECT AT YOUR INITIAL VISIT

We schedule initial patient visits for one hour to allow time to complete intake forms and give your physician ample time to take your history and evaluate your condition.  Typically initial examination times range from 30 minutes  to one hour, depending on the complexity of your history and number of conditions we evaluate.

Please arrive 15 minutes early to finalize completion of new patient registration process.  Our staff will do our best to verify any insurance benefits coverage prior to your follow up visit.

What are my treatment options?

Once we determine the root cause your symptoms, we can determine necessary next steps. Treatment plans and options vary by patient individual needs and health goals.  We will take time to explain next steps in detail so you understand our agreed path forward. Follow up visits typically run between 15-30 minutes per treatment.

 

You can read more about our services on the "SERVICES" page.  We offer:

Chiropractic manipulative care

Manual Therapy> Active Release Techniques and Graston Instrument Assisted Release

Deep Tissue Laser Therapy

Dry Needling

Spinal Decompression for Cervical and Lumbar disc herniation and stenosis

Functional Corrective Exercise

Mobility and Strength & Conditioning Coaching

Nutritional Services

I had X-Rays/MRI/CT done. How do I get them?

You can call the imaging center where you had the study done. Provide them with your information and request the films.  They can provide you with a CD of the studies they did, along with reports.

CONSULTATIONS & EMAIL

We do offer a complimentary 15 minute consultation  for potential new patients.  These consultations are brief but offer a chance to ask questions about your injury and find out if we can help.

Telephone Consultation: For established patients only, telephone or Skype consultation appointments may be available for those who live more than 50 miles away. Insurance will not cover this service. Fees for a telephone consult are $75.00 for each 15 minutes. Brief (5 minutes or less) phone calls are accepted at no charge. Messages are checked daily and will be returned within 48 hrs.

Email Policy: Email is not a substitute for an office visit. If you need clarification of supplement dosage, exercise instruction , this may be provided by email. Changes in symptoms or changes to the treatment protocol must be addressed in person.

E-COMMUNICATION

We are committed to protecting the privacy of our patients and the security of your health information.  Email is not a safe or secure method of communication for medical needs or health care.  We ask all patients not to use email to communicate sensitive medical information.  If there is an emergency or urgent need, call 911 or you may reach the office directly at 571-982-3354.

PATIENT PORTAL:  Our office is equipped with a patient portal.  The patient portal is a secure method of communication for prescription of imaging, supplement refills, non-urgent medical questions, lab and diagnostic testing results, follow up questions etc.  The patient portal allows you to make additions to your health records, medications list, and view past summaries.  When you register for access, you will receive a message asking you to set up a username and password.  If you have difficulty with the portal, please contact our office and one of our staff will walk you through completing the registration.  Patient portal messages will be returned within 24 hours.

EMAIL:  staff@potomacphysicalmedicine.com is used for new patient appointment and general office questions.  Due to privacy laws, it is not to be used to seek medical advice, ask questions about new symptoms or concerns, or for highly confidential information or for concerns that require immediate action.  We will normally respond to non-urgent messages or inquiries within 24 hours, but no later than 3 business days after receipt.

MEDICAL RECORDS & CONFIDENTIALITY

Your medical records are confidential and require your written authorization before they can be released to other health care providers or other approved recipients.  With your permission, we will send a brief narrative to your primary care physician or any specialist provider to whom we refer you to.

DO I NEED X-RAYS OR AN MRI?

According to the American College of Radiology guidelines, in most cases musculoskeletal injuries, including low back pain and neck pain not related to acute trauma and without the presence of red flags, X-Rays or MRI are not warranted during the first 4-6 weeks of conservative care.  The same guidelines hold true for most non traumatic musculoskeletal complaints.  A red flag would be major acute trauma, motor weakness, severe radiating arm or leg pain, bowel and bladder changes, unexplained dizziness, and unexplained weight loss.

WHAT TYPE OF TREATMENT DO I NEED?

Our treatment plans are designed to meet your individual needs.  Evidence based research has proven the best outcomes result from the integration of manual joint therapy, soft tissue manual therapy, and functional exercise rehabilitation.  Ancillary treatments such as Dry Needling, acupuncture and nutrition are often vital to the success of treatment. 

IS MY CONDITIONS SOMETHING YOU TYPICALLY TREAT?

Our focus is conservative physical medicine with a special emphasis on Sports Medicine and human performance.  We have advanced training in treating acute and chronic soft tissue injuries.  We treat a wide variety of muscle and joint pain syndromes.  We treat many conditions involving the extremities and spine, including complex spinal disorders.   A list of commonly treated conditions can be seen on this website.

I HAVE ARTHRITIS, CAN YOU HELP ME?

There are different types of arthritis and many benefit from conservative care.  For people with garden variety wear and tear degenerative arthritis, often the best approaches it to combine manipulation, movement, and exercise.  What we attempt to do is to diagnose faulty movement due to muscle imbalance and poor joint motion.  We correct these as best as possible to give you better range of motion and better movement so that you can engage in your activity of recreation or sport pain free.  Motion is lotion for the joints.

IT LOOKS LIKE YOU TREAT ATHLETES, BUT I AM NOT ONE...CAN YOU STILL HELP ME?

True, many of our patients are athletes.  However, athletes and weekend warriors share a common bond, SOFT TISSUE INJURIES.  These soft tissue injuries can prevent normal movement, lead to joint problems and cause painful and impaired movement.  Many of the same injuries we see in athletes occur in non-athletes as well.  The difference is usually how the injury occurred, but once you have the injury, often times the treatment is the same. 

We focus intensely on functional rehab for all our patients, and athletes often receive special focused attention relative to their sport.  Regardless of your sport or recreational activity, functional rehab will be a part of your treatment and will help you to move better, stabilize your spine and posture, and allow you to perform your activity of choice at a higher level.

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